Online terms of sale
Current online terms of sale for Silkeborg Sø Camping & Feriehuse
All the prices stated on the english version of this website are stated in Euros, and they have VAT and additional fees included, unless something else is stated.
Online payment can only be done using one of the following credit cards, Dankort, eDankort, VISA, Mastercard, VISA Electron, Maestro or JVC. An additional transaction fee for these cards will be added. The size of the fee will be stated before you accept your purchase.
It is safe for you to make a purchase through our online booking system. As a consumer you are secured against any possible abuse of your credit card since there exists no excess regarding this. Read more about this, and how you as a consumer should relate to online payments on www.fdih.dk.
Shipping and delivery
You will by the end of the booking and payment of either a mobile home, cabin, room, flat or space for a caravan or tent, receive a booking confirmation containing an overview of any given accounts. The delivery of the ordered product or service will be delivered at Silkeborg Sø Camping & Feriehuse on the day of arrival. The purchase will end at the day of departure from Silkeborg Sø Camping & Feriehuse. Both the day of arrival and the day of departure are stated in the above-mentioned booking confirmation.
Rights for cancellation and refund
You have the possibility to cancel your booking according to the following conditions. If you cancel your booking more than 30 days before the day of arrival at Silkeborg Sø Camping & Feriehuse, you will have the entire amount reimbursed with the exception of an administrative fee of 68 EUR for each booked unit. This amount corresponds to the deposit amount stated in the booking confirmation. If you cancel your booking less than 30 days before the day of arrival at Silkeborg Sø Camping & Feriehuse, you will NOT get any of the paid amount reimbursed. Because of this, we advice you as a customer to make sure, that you have a cancellation insurance that can cover your lost expenses.
Silkeborg Sø Camping & Feriehuse will store your name, address, phone number, email address and any additionally given information in their customer database. None of these informations will be passed on, but Silkeborg Sø Camping & Feriehuse will keep the informations internally for 5 years. The booking website uses server side cookies and a secure connection to ensure safety around the informations that you pass on. The payments with credit cards are carried out in a SSL secure window, where your informations will be encrypted before they are passed on.
Treatment of complaints
Any complaints regarding your booking procedure, the booking itself or your stay at Silkeborg Sø Camping & feriehuse, must happen within reasonable time after the problem or concern arose. Please ensure that you have read the booking confirmation carefully before you accept your payment. Any complaint can happen either in writing or verbally. 1 year after your stay at Silkeborg Sø Camping & Feriehuse, your right to complain expires according to the Danish Sale of Goods Act §83, stk. 1, unless anything else has been agreed. Silkeborg Sø Camping & Feriehuse will process any complaint as quickly as possible. Silkeborg Sø Camping & Feriehuse will decide if any given product should be either reimbursed or exchanged, or if any price reduction can come to pass.
Silkeborg Sø Camping & Feriehuse
Have you seen our rental units?
We offer many possibilities for overnight stays at Silkeborg Sø Camping & Feriehuse, take a look below.